Background
Founded in 1947, this leading national grocer operates over 120+ locations across multiple regions, employing thousands of associates and serving thousands of customers daily. With a footprint that spans dense metropolitan areas and remote mountain communities, the company’s Asset Protection Department is responsible for maintaining safety, deterring theft and managing third-party security partners across all sites.
Over time, the leadership team identified growing inefficiencies in how third-party security services were being managed. The traditional “honor system” used for guard attendance created gaps in oversight and made it difficult to confirm whether scheduled officers were actually present at their assigned posts. Each vendor followed its own process, resulting in inconsistent reporting, limited visibility and significant time spent verifying coverage manually.
In early 2025, the company implemented Securitime, a security-focused workforce management platform designed to automate attendance tracking, centralize vendor oversight and eliminate the need for manual verification. The partnership aimed to streamline processes, reduce theft and provide real-time operational transparency.
Situation
The company’s asset protection team oversees a complex network of stores, each requiring reliable and visible guard presence. Security coverage is provided by multiple vendors with varying service levels and geographic constraints. Prior to Securitime’s deployment, attendance tracking for these guards was largely manual.
The lack of automation created multiple pain points across the organization. Store leaders struggled to monitor whether guards were arriving on time, staying for full shifts or providing the level of coverage paid for. Leadership frequently received calls from stores reporting missing or late guards, requiring immediate investigation.
This broken system not only strained internal resources but also posed a financial risk. With no consistent verification process, the company occasionally paid for unworked hours or duplicate billing. The problem extended beyond cost — it eroded confidence in vendor reliability and diverted time away from higher-value strategic work.
By mid-2024, the leadership team recognized the need for a unified digital solution capable of providing accurate, location-based time and attendance tracking, combined with vendor performance visibility and reporting automation.
Challenge
The primary challenge lay in creating a transparent and accountable environment for third-party security providers without disrupting ongoing operations. The asset protection supervisor and department head needed a solution that could seamlessly integrate into existing processes while addressing several persistent issues:
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Verification of On-Site Presence: There was no geolocation confirmation tied to time entries, allowing guards to log hours remotely.
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Prevention of Time Abuse: Certain guards exploited system weaknesses to falsify attendance or cut shifts short.
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Vendor Accountability: Inconsistent documentation made it difficult to compare vendors or identify performance gaps.
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Manual Oversight: Investigations often required reviewing hours of video footage, creating inefficiency and frustration.
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Financial Exposure: Unverified timecards translated into wasted budget and strained vendor relationships.
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The organization needed a tool that could not only automate verification but also foster trust and transparency between its leadership and vendor partners.
Solution
This national grocer organization implemented Securitime, a secure, cloud-based security workforce management platform, designed specifically for distributed workforces. Its geofencing and mobile timekeeping features ensured that every clock-in and clock-out occurred only within an approved location radius, virtually eliminating off-site check-ins.
From the moment of deployment, the difference was visible. Securitime provided real-time dashboards, automated alerts and comprehensive reporting that replaced hours of manual oversight with instant visibility.
Beyond attendance tracking, Securitime’s Client Portal became an essential management hub. Users could access live data across all locations, export weekly summaries for leadership review and analyze vendor performance through customizable reports.
The ease of use was another standout factor. Even team members with limited technical experience found the interface intuitive, requiring minimal support and training.
Securitime also strengthened vendor relationships by providing a transparent, shared source of truth. Vendors could see the same verified data as the client, ensuring that billing and compliance discussions were grounded in facts, not assumptions.
Finally, the responsiveness of the Securitime’s Support Team proved to be a key differentiator. Issues and questions were addressed quickly, helping the organization maintain momentum during rollout and beyond.
Results
The new system reshaped how the company manages its entire security operation – from daily guard attendance to high-level performance analysis.
Implemented across more than 70 store locations and over 100 active security posts, the platform now serves as the foundation for enterprise-wide visibility, compliance, and operational consistency. Its reach has enabled leadership to standardize expectations, monitor vendor activity in real time, and ensure accountability across all regions.
Operational Improvements
The introduction of real-time, location-based attendance tracking eliminated nearly all instances of time abuse and absenteeism. Site managers and the asset protection team now have instant access to data that once took hours
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Securitime also enabled cross-department collaboration, allowing administrative staff to validate invoices directly against verified time logs. This streamlined the approval process and prevented overpayment for unworked hours.
Strategic Impact
Securitime has become a decision-support tool for leadership, offering a clear, data-driven view of vendor performance across multiple metrics. Reports that once relied on anecdotal feedback are now backed by hard data, empowering leadership to make informed, confident choices about vendor relationships.
The organization’s vendor selection process has also evolved. Attendance data and performance analytics now inform renewal discussions and new vendor evaluations, ensuring the company continues to partner with high-performing providers.
Efficiency and Cost Savings
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Verified attendance and coverage accuracy across 70+ locations.
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Significant reduction in time spent on manual investigations.
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Decrease in billing discrepancies and overpayments.
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Substantial administrative time savings for both asset protection and accounting teams.
Conclusion
Through its partnership with Securitime, this organization successfully transformed how it oversees and manages its third-party security operations. The result is a system built on accountability, transparency and efficiency — one that has drastically reduced administrative burdens and financial risk while strengthening vendor relationships.
The initiative not only provided immediate operational relief but also established a scalable model for future growth. With accurate data, responsive support and easy-to-use interface, the asset protection team now has the visibility and control it needs to ensure consistent, high-quality coverage across all locations.
